This Returns, Refund and Repairs Policy is without prejudice to any or warranties applicable to You. Please see “Warranties, Guarantees and Limitation of Liability” sections below, for more information!

Should you wish to return a Product you have purchased for any reason, including defects or damage, you must do so within five (05) days from the date of receipt of your Order. You can do this via Our online returns portal or by bringing the Product into one of Our Stores. Upon thorough inspection of the faults or default in the Product, We will refund the full price of the defective or faulty Product. In some circumstances You may also be offered a repair or replacement options. You are legally obligated to take reasonable care of the Products while they are in Your possession. Refunds will be issued via the Payment Method of Your order or to a tackshop.in Gift Card.

Conditions for Return: Any returned Product should ideally be carefully stored in its original packaging, used only for the purpose of verifying its nature, specifications, and size, and show no signs of wear or dirt. A video of the unboxing of the Product should be sent. All returned Products must be unwashed with hangtags still attached. We reserve the right to reject any returned Product that does not meet the above-mentioned requirements.

If You’re returning Your Product to Us in Store, please bring proof of purchase, a video of the unboxing/ opening of the Product upon receiving the Product and details about Your original method of payment with You at the time of return. All Products are subject to inspection and We may refuse a refund if We believe that the Product has been used, worn, damaged or soiled by You.

When sending any Product(s) back to Us, We strongly recommend that You obtain and safely store proof of shipping until Your refund is processed. Sometimes, We might ask You for a copy of this to allow Us to track where Your return is! In the event that You are unable to provide proof of shipping and We cannot locate your return, We have the right to refuse a refund for the Product(s).

(b)  REFUNDS

For return which qualify, You will receive a full refund of the price You paid for the Product, less any applicable shipping or delivery charges, which are non-refundable where the refund is not resulting from the Product being defective or faulty . We will process the refund as soon as possible, and in any event, within thirty (30) calendar days of the date of receipt of the returned product.

(c)  EXCLUSIONS FOR RETURNS AND REFUNDS:

Without prejudice, Products excluded from Our Returns, Refunds and Repairs Policy are

1.  Equenatural Horse Treats

2.  Equenatural Horse Shampoo and Conditioner

3.  Equenatural Herbal Spray

4.  Bekwick Horse Supplements

5.  HeLite Zip’In 2 Airbag

6.  HeLite Airjacket Airbag

7.  Freejump Airbag

8.  HeLite CO2 Cartridge

9.  Freejump Cartridge

10.   CWD Saddle

11.   Helmets

12.   Helmet Accessories

13.   Socks

14.   Whips

15.   Bits

Exchanges/ Replacement: Unfortunately, We are unable to provide exchanges online due to uncertainty of product availability. If You do want to exchange Your Product(s) for a different size or colour, You will essentially need to return Your original Order back to Us and repurchase the Product in Your new size/colour. Please note that if there is any price difference between the originally purchased product and the new product due to a change in size or colour, the difference must be paid by the customer.

Exchanges may be possible in Our Stores (subject availability). If You do want to try and exchange Your Product, You can head to one of Our Stores and Our friendly team can assist You. Please note – availability of sizes, styles and products varies in each Store so it may not be possible to exchange Your Product. We are not responsible for any costs incurred by You in relation to travelling to/from a store to try and make an exchange.

(d) RETURN PROCESS

 To return a product, please follow these steps:

 You can return products purchased from our website within 05-days from date of receipt of order, except for our non-returnable products.

1.  Create a 'Return Request' under “My Orders” section of your account in our website. Follow the steps in the screen that come up after tapping on the 'Return’ button. Please make a note of the Cancellation ID that we generate at the end of the process.

2.  Keep the item to be returned ready for pick up or ship it to us basis on the return mode.

(e) COST OF RETURN

 The cost of the return will be borne by us. It will be your responsibility to pack the item and stick the return label, provided by us on the package. There will be a re-stocking fee of 5% on the product MRP for all the returnable items. This will be deducted from the refund amount.

Contact Us:

 If You have any questions, please contact Us:

Email: customercare@tackshop.in
Phone: +91 80500 68620